info@dkmanandvan.com
07947 158 949
DK Man & Van

Terms and Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 10, 11 and 12 We limit or exclude Our liability for loss and damage. We recommend You arrange insurance to cover Your goods or premises. We are able to arrange insurance for Your benefit upon request. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

1. Quotation

1.1 Our quotation is valid for twenty-eight days from issue and is estimated based on the information you supply with regards to the quantity of items being moved, the length of the journey and the number of helpers required. VAT is inclusive. By accepting our quotation you are agreeing to our terms and conditions.

1.2 Unless already included in our quotation, reasonable additional charges will apply in the following circumstances:

  • 1.2.1 Congestion Charge
  • 1.2.2 Parking Fees (including fines where you have not arranged agreed suspension of parking restrictions)
  • 1.2.3 Toll Charges
  • 1.2.4 We have to collect or deliver goods at Your request above the ground floor and first upper floor.
  • 1.2.5 We supply any additional services, including moving extra goods.
  • 1.2.6 Delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

2. Work not included in the quotation

2.1 Unless agreed by us in writing, we will not:

  • 2.1.1 Dismantle or assemble furniture of any kind
  • 2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
  • 2.1.3 Take up or lay fitted floor coverings.
  • 2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.
  • 2.1.5 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

3. Fees

3.1 The number of helpers that will be sent to assisst you with your move is based on your request. The fees breakdown as follows

  • 3.1.1 One driver/helper – £40/hr. Minimum charge of 2 hours.
  • 3.1.2 One driver/helper + 1 helper £50/hr. Minimum charge of 2 hours.
  • 3.1.3 One driver + 2 helpers £75/hr. Minimum charge of 2 hours.

3.2 Charge time begins upon the arrival of the driver and van. Times are calculated upon the completion of the move and will be rounded up to the closest half hour.

Please note: Prices quoted above are active between 8am-6pm. For after hours (6pm-8am) there will be a surcharge in the hourly rate and a 2hrs mininimum on any given job. Moves undertaken on weekends (Sat & Sun) will carry a minimum charge of 2hrs.

4. Supplementary Fees

4.1 Congestion Charge: Moves within the congestion charge zone (between 07:00-18:00 Monday – Friday, 12:00-18:00 Saturday – Sunday and bank holidays) will incur a fee of £15.

4.2 Parking: Customers will be charged for any parking fees or other fees or charges (including fines where You have not arranged agreed suspension of parking restrictions) incurred whilst carrying out service on your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.

4.3 Tolls: Customers will be charged for any charge incurred for using a toll road/bridge etc.

5. Payment

5.1 DK Man & Vans require 30% of the quotation total to secure your booking. The remaining balance will be collected on completion of the move along with any additional charges due to prolonged duration, undeclared items, parking cost or congestion charging.

  • 5.1.1 Payment will be taken from the debit/credit card details supplied to secure the booking. We do not accept cheques or cash payments. VAT is inclusive.

6. Preparing for the Move

6.1 Preparing for the removal is the customer’s responisibility. Failure to prepare may incure additional charges.

  • 6.1.1 All items should be properly sealed and secured within any packing material, crate, cardboard box or suitcase used to transport it.
  • 6.1.2 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
  • 6.1.3 Ensure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
  • 6.1.4 The entrance/exit to the premisis has been made accessible for the move and should be adequate for the free movement of goods.
  • 6.1.5 You will ensure the approach, road or drive is suitable for our vehicle and accessible to load and/or unload within 20 metres of the doorway.
  • 6.1.6 You have notified DK Van & Man or any additional items that weren’t initially declared which maybe subeject to additional charges in accordance with our hourly reates.

7. Your Responsibility

7.1 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.

  • 7.1.1 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
  • 7.1.2 Be present or represented throughout the collection and delivery of the removal.
  • 7.1.3 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
  • 7.1.4 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
  • 7.1.5 Provide Us with a correct and up to date contact address and telephone number during removal and transit of goods.
  • 7.1.6 Arrange appropriate transport, storage or disposal of goods listed below.

8. Goods not to be submitted for removal

8.1 Unless previously agreed in writing, the following items must not be submitted for removal and will under no circumstances be moved by Us.

  • 8.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
  • 8.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.
  • 8.1.3 Any animals, birds, fish or reptiles.
  • 8.1.4 Goods which require special licence or government permission for export or import.
  • 8.1.5 Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or by Us.

9. Ownership of the goods

9.1 By entering into this Agreement, you guarantee that:

  • 9.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or
  • 9.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
  • 9.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
  • 9.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 9.1.1 or 9.1.2 is untrue.
  • 9.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

10. Liability

10.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

10.2 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.

11. Damage to premises or property other than goods

11.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore, Our liability is limited as follows:

  • 11.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
  • 11.1.2 If We cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.
  • 11.1.3 If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

12. Exclusions of liability

12.1 We shall not be liable for loss or damage caused by fire or explosion, unless we have been negligent or in breach of contract.

12.2 We will not be liable for any loss of, damage to, or failure to produce the following goods:

  • 12.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones.
  • 12.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination
  • 12.2.3 Perishable items and/or those requiring a controlled environment.
  • 12.2.4 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
  • 12.2.5 Any animals, birds or fish.

12.3 We shall not be liable for delays or failures to provide the services under this Agreement as a result of:10.3.1 war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

12.4 Loss or damage arising from Chemical, Biological, Bio-chemical, Radioactive, Electromagnetic activity and or weapons and Cyber Attack.

12.5 Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

  • 12.5.1 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
  • 12.5.2 Cleaning, repairing or restoring unless We arranged for the work to be carried out.
  • 12.5.3 Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water.

13. Cancellation & Refunds

13.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below.

  • 13.1.1 In advance of 72 hours of the booked removal time: No charge. The customer deposit will be fully refunded.
  • 13.1.2 Within 71 – 24 hours before the removal was due to start: not more than 75% of the removal charge.
  • 13.1.3 On the day the work starts or at any time after the work commences: 100%of the removal charge.

13.2 Refunds are only issued in the event of unexpected circumstances which would make it impossible for the moving team to be on site and complete the service.

14. Claims

14.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible.

14.2 For goods which We deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

15. Our right to sub-contract the work

15.1 We reserve the right to sub-contract some or all of the work.

15.2 If We sub-contract, then these conditions will still apply.

16. Applicable law

16.1 Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.